Return/ Refund Policy
1. Customizable Products:
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Non-Returnable: Most of our products are customizable, making them unique to each customer’s specifications. Due to the personalized nature of these items, they are non-returnable.
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Exceptions: However, in the unlikely event of receiving a damaged, defective item, or a product with incorrect customization, we will provide a full refund as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing a refund.
2. Non-Customizable Products:
- Return Policy: For non-customizable products, we offer a full refund upon return of the product in its original condition.
3. Replacement Policy:
- Customizable Products: In case of damaged, defective, or wrong customization, we offer a 7-day replacement policy. Please contact us via email, contact form on our website, or WhatsApp to initiate the replacement process.
- Once we received the product the replacement item will get delivered within 7 working days to your mentioned address.
4. Cancellation Policy
- In the event that a customer wishes to cancel their order, the following cancellation policy applies:
- If cancellation is requested within 1 hour of placing the order, the customer will be entitled to a full refund.
- If the cancellation request is made after 1 hour and before dispatch from our side, a 50% cancellation fee will be charged.
- However, once the product is dispatched from our side, cancellation cannot be accommodated, and no refund will be provided.
Process of Returns:
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Initiating Returns: Should you need to return a product, please follow these steps:
- Send us a Return Request email mentioning your product name, product code, and invoice number as mentioned on your invoice.
- You will receive a unique Return Authorization Code from us. Quote this number in all transactions to make a valid return and be eligible for refunds or replacements.
- Ensure the product is in its original packaging with all materials that originally shipped with it.
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Timeline: All returns must be made within 7 days from the date of delivery for customizable products and within 15 days for non-customizable products.
Refund Time Frame:
Refunds will be processed and credited within 7–10 business days to your original payment method from the date of approval, and as per the above conditions.
Contact Us:
For any queries or assistance regarding returns and refunds, please contact us via email, through the contact form on our website, or via WhatsApp.